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Privacy Policy

This Privacy Policy explains how Mobility Scooters Plus will use any personal information that we may collect about you when you use our website, or when you use our services.

By trading with Mobility Scooters Plus, you are accepting and consenting to the practices described in this Privacy Notice. 

The information we learn from our customers helps us to personalise and continually improve your experience and our services. We use the information to fulfil orders, deliver products and services, process payments and communicate with you.

We may use your information to prevent or detect fraud or because it is required by law or for the purposes of legal proceedings. And to enable third parties to carry out logistical or other functions on our behalf.

What Information we collect 

Mobility Scooters Plus is a Controller of the personal data that you provide us with. We may collect the following types of personal data from you:

In the operational use and maintenance of our services, Mobility Scooters Plus may collect personal information when:
• you use our website,
• you use our services,
• you contact us, or;

This may include information which is recorded on items being delivered to you or if you have: 
• completed an online form,
• set up an account or entered information on the Mobility Scooters Plus website,
• provided information as part of a contact form or enquiry, or;
• contacted Mobility Scooters Plus in writing or by phone.

We may collect the following types of information: 
• Your name, address, email address, telephone number and other contact details,
• information required to provide you with a service, and the details of the service that you have used,
• information collected through your use of the Mobility Scooters Plus website; see Cookie Policy for further information,
• details of any enquiry,
• information about items delivered to, or;
• signatory information when signing for receipt of a delivery.

 Why we need it
Mobility Scooters Plus collects your personal information in order:
• to provide you with our services,
• to process your order and to provide after sales service, and;
• to enhance or improve our services.

Mobility Scooters Plus will not sell or provide your data to any third party where you have not provided your consent to do so. All other information is processed in accordance with the Data Protection Act 1998, the General Data Protection Regulation (GDPR) 2018 and other applicable laws.

No third-party providers have access to your data, unless specifically required by law, where you have consented with us to do so, or in order to fulfil our service to you.

How long we keep it
Any personal data held by us for marketing and service update notifications will be kept by us until such time that you notify us that you no longer wish to receive this information or terminate your account with us.

 What are your rights? 
You have the right to access to any information that we hold relating to you. Requests must be made in writing and Proof of identification is required to protect your information and to ensure it is not disclosed to unauthorised parties.

Should you believe that any personal data we hold on you is incorrect or incomplete, you have the ability to request to see this information, rectify it or have it deleted.

Website Cookies

Cookies are encrypted text files that are stored on your computer/device when you browse the internet. This Website uses cookies to collect information about you and are used for:

  • marketing purposes, such as displaying personalised recommendations
  • to identify you as you browse our site and to record sales. This enables us to identify issues and improve the customer experience
  • to provide site usage information

Please note that some cookies are essential in order to use the Website and disabling them may impair the functionality of the Website. This may result in your being unable to shop on the website.

At no point do our cookies or those of our third parties store your personal payment information.

Email marketing

When you are opting into email marketing, you are also opting into allowing us to track you email opens