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Terms & Conditions

Terms and Conditions

About Us

We at Mobility Scooters Plus are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us using the link on the store page. Our Contact details:

Mobility Scooters Plus

22 Pate Road

Melton Mowbray Leics

LE13 0RG

United Kingdom

Phone: +44 01572 720699


Company number 5392613

VAT Registration Number 854 258115

Registered Office Address-14 All Saints Street, Stamford, Lincs, PE9 2PA


All items purchased from Mobility Scooters Plus are at the request of the purchaser. Whilst we are able to give advice on specific products, we cannot advise in relation to any specific individual.

Making a Purchase

Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.

We accept credit and debit card payment. If you are shopping from North America or anywhere else outside of the UK, place your order and your credit card company will convert the transaction to US Dollars or your own currency.

We accept Visa, MasterCard and all debit cards.You can also use your PayPal account to order via the website and finance may be available on certain models, please call us on 01572 720699 for details.

How to order:

You can order your new product in a variety of ways to suit you:

  • Fill in the secure on-line form with your credit/debit card details, or purchase using Paypal.
  • Fill in the contact form with an outline of the product that you would like and we will fill in the form for you.
  • Fill in the contact from requesting a call back from us.
  • Telephone us on +44 1572 720699


You can pay by credit or debit card, cheque, cash or we can organise a bank transfer for you. We now also accept Paypal. Your payment can be made to the delivery person in certain circumstances when our Accompanied Delivery option is selected (please check with us for details). We also offer finance via SNAP Finance for selected larger purchases. Mobility Scooters Plus act as an agent for SNAP Finance and is not a registered credit broker. Please call us on 01572 720699 if you would like to know more about the finance choices on offer.  .

When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect you in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.

Shipping and Handling

We can normally get products to you within 5 working days but can achieve this quicker if required -please ask us and we will do our best!

Delivery Schedule

We normally deliver your goods right away. We will normally send your order to you within 5 working days. International orders are generally received in less than 15 days.

Back Orders

If your item is not in stock, we will back order it for you to reserve your product once it becomes available. You will always be emailed with the option to cancel your order if you would rather not wait.

Tax Charges

Almost all of the products on this site will be zero-rated for VAT when purchased by, or for, an individual who will be using the product to aid their personal comfort or mobility. We will simply record the product purchased and the condition from which you suffer, at the time of purchase. This information will be made available to the VAT office should they request but not to any other persons.

Credit Card Security

All on-line payments are processed by “PayPal” and are 100% secure. Your card details are never transmitted to us, only a confirmation that the payment has been accepted.


All of our new products have at least twelve months warranty from date of delivery. We will undertake the repair or exchange of any item, which is deemed to be faulty. Call out to your home is free for the first year. Any instances that are deemed to be user misuse will be charged on an individual basis. (Pre-owned mobility scooters and powerchairs usually come with a limited 3 month warranty) For complete peace of mind, you can extend your warranty for up to three years on scooters and powerchairs, so that you never have to worry about repair bills. Home call out is restricted to UK Mainland (some Highlands and Islands addresses may be excluded).

Please call for details.

Reaching Us

If you need to reach us, please use the contact form on the website, alternatively, you can call on 01572 720699 (International +44 1572 720699) or write to us at 22 Pate Road, Melton Mowbray, Leics, LE13 0RG, UK.

Privacy Policy

Mobility Scooters Plus does not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.

Data collected by this site is used to:

  • a. Take and fulfil customer orders
  • b. Administer and enhance the site and service
  • c. Only disclose information to third-parties for goods delivery purposes

Returns Policy

Your rights to return goods are protected under the EU Distance Selling Directive which can be found at HYPERLINK

If you are unsure of exactly what type of product you should order, please call us and we will be delighted to help you with your decision.

If you require any further assistance please take a look at our Help Videos