You discover how good an online seller is by the response of the staff when things go wrong. The first scooter I ordered from Mobility Scooters Plus developed a problem within minutes of it being unpacked. I contacted Chris who immediately emailed me a possible solution. When that didn’t work, a swap was quickly arranged and a replacement scooter was delivered to me within a couple of days.
My new scooter is absolutely fantastic. I am so pleased that I purchased my scooter from Mobility Scooters Plus. Quite simply, I have no hesitation in recommending this company to anyone who wants peace of mind when buying an online scooter.
Since you helped me a lot and was very patient with me I would just like to let you know about the result. The scooter arrived on Monday. My father is very satisfied with it. He is telling everybody how good and beautiful the scooter is. There is no one equal in our town :) But the best thing is that he is mobile again, after many, many years.
Thank you again and my best wishes for the future.
Just to let you know that my Travel Scoot arrived safely, it has been assembled and tested down Maidstone town centre today. Wow, what a machine light and manoeuvrable let alone very quiet and comfortable. Thanks for all your help and friendliness.
Well, I tried it out properly today. What a great piece of kit! 3 people stopped me and asked me about it, what it was called and where I got it from. Left it in the boot of the car and brought the battery in and it’s charging now. So very pleased!
I finally got past my denial of having MS, taking longer I suspect because of my previously very active lifestyle. I was missing out on too much stuff. Mobility Scooters Plus offered items that seemed not to be offered in retail/ mobility shops.
I took delivery of one I thought best for me...I was wrong. No problem. We discussed and the company delivered an alternative and took back the original at no cost to me. The replacement is excellent and suits very well. Highly recommend MSP.
May I just mention I have been delighted with the customer service I have received and thrilled with how quickly my scooter came. I can now go on my cruise next week with more independence
I received the scooter on time as promised and i absolutely love it! It really takes all the hassle out of my life, carrying shopping bags & trying to walk on uneven ground etc.
I will leave a fabulous review after receiving the alarm when they're back in stock.
I honestly expected to be disappointed, so thank you for a smooth and efficient service.
Thank you ever so much - the rollator arrived first thing this morning. Mum has yet to try it out properly but will do so on a protected surface, just incase there’s something that doesn’t quite fit her and we need to return it. Hopefully that will not be the case considering Monday’s funeral.
I have also left a 5 star review
Thank you again, it’s lovely to see truly caring customer service which is so important with products such as these.
Have a lovely weekend
1st class customer service after a small hiccup with the supplier. Thank you Chris for getting my scooter to me when you said you would. Will recommend your company to our friends who may want a scooter in the future. Definitely a 5 ***** service
Thank you very much for your excellent customer service. The scooter arrived this lunchtime and I'm very happy with it. I will definitely be recommending you to anyone who wants a mobility aid.