Good Afternoon Mr Mote. I have met a plethora of arrogant 'that's the way we do things - take it or leave it' attitudes since I began looking for a mobility scooter and concluded it is as endemic in your industry as it is in the lower service levels of the NHS [but note ... NOT in top nurses and most doctors]. So I was very pleased to meet with your own very pleasant telephone style and manner of your salesmanship when, last Thursday you sold me a ‘Liteway 8' Mobility Scooter. However ... I'm too old and too much of a curmudgeon to expect salesmen's promises to be other than a general indication of intent not least once money is taken up front, be it unexplained extra cost or an incorrect delivery in detail or the goods delivered even vaguely to match those ordered ... and not least to arrive as scheduled. Today I was blown away and shown there are excellent companies out there who do all that and more. You have done what you said you would: thank you indeed. And what is more, the deliver/serviceman 'Jeff' was really very good in his job and a very very good and personable representative for his company ' Healthcare Distribution Direct Ltd'. I'd be obliged if you would let them know that?
Hi Paul, thanks for your prompt delivery of my ‘Roma Granada' scooter to Russell house, I am very happy with service and like the scooter very much.
Hi. Received scooter as you promised, very happy with purchase! have to say you provided excellent service
Firstly thank you for my scooter I love it. When it first arrived I thought How big? Lol and heavy. I thought I'm never going to get that in my car, but then my son turned up, put it all together then showed me how the back comes off and how to dismantle it so will fit in my car, phew. My son took it for a spin up the street so everything is good
All 3 members of staff I dealt with were extremely friendly and polite. Service was 2nd to none. Highly recommended. There's always a cup of tea and a piece of cake waiting for you at junction 30 if you're this way.
Regards Dave Kirk
Hello - just a line to say a big thank you for the lovely mobility scooter. Your service is excellent for both quality and speed. I now have my life back after being housebound for a long time. So easy to dismantle for the car. I ordered on the Monday and took delivery on the Wednesday !!!! How quick was that. Again a huge thank you and I will readily recommend you in the future.
Hi. I just wanted to thank you for the control panel waterproof cover. It fits perfectly on the Pride colt pursuit that I purchased from you. The scooter is performing excellently and I have already put over a hundred miles on the clock. Thank you again for your excellent service.
I received my mobility scooter. on the 7th of July and I am very pleased with it, this will make a big difference to my way of life.
My scooter arrived today at 9.30am very pleased with it .and thank you for your help, will be ordering from you again soon.
I bought a Rascal Pioneer from you last week. An excellent price, superb communication, speedy delivery, great guarantee and warranty. Rob, you were extremely helpful and so pleasant. Many thanks.